Porcupine Press strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it’s described on our Website. You’re eligible for a refund within 30 days if you’re dissatisfied with your purchase due to an error on Porcupine Press’s part or if the book doesn’t arrive.
1. Incorrect Book/Not As Described/Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is a result of an error on bookseller’s part. If they agree, you’ll receive return shipping too. To receive a refund, you must return your item directly to the Porcupine Press within 30 days of the estimated delivery date and in the same condition you received it in.
2. Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived 15 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 16th and December 1st.) If the bookseller provides tracking information indicating the book has arrived, the return is void.
In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
3. Changed Your Mind
The majority of our booksellers are happy to accept returns if you’ve changed your mind about a book, but some have store policies not to accept returns for this reason. We recommend contacting Porcupine Press directly before initiating these returns, as otherwise the return may be cancelled. Please do not ship the book until you’ve received confirmation from the bookseller. If Porcupine Press accepts your request, you’ll be refunded the price of the book (not including original or return shipping charges).
How to Initiate a Return
Contact Porcupine Press for instructions on initiating a return and tracking it online. Porcupine Press will also keep you updated throughout the process by e-mail.
1st Floor Bouhof 31 Robin Hood Rd Robindale
+27 (0) 11 782 0333
+27 (0) 11 782 0335
Return shipping is calculated as equal to original shipping costs.
Your refund will be processed to your credit card once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled.