Website Terms & Conditions:
Welcome to our Website (www.porcupinepress.co.za), owned and operated by Porcupine Press and designed by Symcom. Please read the following website terms and conditions, which relate to information regarding the general use of this website. By using this site, you are agreeing to these terms and conditions.
GENERAL WEBSITE USE:
By using our Website you agree to indemnify Porcupine Press and its members and hold them harmless from any and all claims and expenses, including attorney’ fees, arising from the use of the Porcupine Press website.
- Copyright Notice
Any information you provide to Porcupine Press will only be used within Porcupine Press, and will never be supplied to third parties without first obtaining your consent. Personal details will only be used for the purpose for which you have submitted them. If you submit any material, including but not limited to photographs, biographical details or any other author information and/ or marketing material for advert listings, you grant us the right to display that content on our website. If you send us a review of a book, we may display that review on our Website or in our online marketing material. We will choose which reviews will be published and reserve the right to edit reviews to the right length.
- Liability disclaimer
This Website is provided by Porcupine Press in good faith. The Porcupine Press website provides access to numerous third party web pages and content available on the internet. In most instances, including, but not limited to, sites displayed as search results or contained within a directory of links, Porcupine Press has no control whatsoever over the content of such sites.
- Manuscript submission
We offer a free consultation service, where we will look at a synopsis and sample chapter of your manuscript and provide you with the necessary information to publish your book. Before sending your manuscript to us you will need to either complete our web form or a form that we will send to you.
From this we can provide you with an estimated quote to produce the book through Porcupine Press. The cost of production is based on the page count which is not precisely known until the design is finished. We will not be able to tell exactly what the unit cost of production for each book will be until the design work is complete.
We reserve the right to decide if your book, according to the quality of your writing and other factors, is acceptable enough to have our imprint logo on it. Even if the book is not according to our standards we can still publish it for you, but it will not carry the Porcupine Press logo on it.
- E-Commerce & Privacy
The Porcupine Press Website sells books and other products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not retained by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website). Neither can the Provider be held responsible for any lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
- Credit Card Acquiring – Payment Gateway
Credit Card Transactions are acquired by Payfast, a registered systems operator and payment gateway. Card Holders may go to https://www.payfast.co.za to view their security policy.
- Delivery Options
We currently have three options to choose from:
- Postal delivery: We use the SA Post Office to deliver to any valid South African postal address. You will normally get a slip in the mail about 2 – 7 days after we dispatch the order. You can then collect the delivery from your local post office counter.
- Courier: These are door-to-door services, but this option will be for the account of the Purchaser. Deliveries are made during business hours from Monday to Friday. Please note: The cost of this service varies according to the mass, value, and number of items in the parcel.
- Collection: You can also collect your parcel from our office at Unit2 Anikehof , Martha Road North, Fiontainebleau, Randburg.
No 2 Anikehof Complex, Martha Road North (off Rabie Road), Fontainebleau
+27 (0) 11 791 4561
+27 (0) 11 791 2390